Cancellation & Refund Policy

Cancellation Policy

IndyaKaleidoscope believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

Cancellations will be considered only if the request is made within 48 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
There is no cancellation of orders placed under the Same Day Delivery category.
No cancellations are entertained for those products that the (ndyaKaleidoscope marketing team has obtained on special occasions like Pongal, Diwali, Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.
In case of receipt of damaged or defective consumer durable items same to our Customer Service team. The matter should be reported within 5 days of the receipt of the good to avail an exchange or refund.
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.

Refund Policy

IndyaKaleidoscope covers every purchase with a 30-day money-back guarantee. If you are, for any reason, not entirely happy with your purchase, we will cheerfully issue a full refund. To request a refund, contact us with your purchase details within thirty (30) days of your purchase. Please include your order number (sent to you via email after ordering) and optionally tell us why you’re requesting a refund.
Upon receipt of the product, a refund (value of the product) will be issued within 2 weeks. The shipping charges collected during the purchase will not be refunded.